Most of Sun Devil Trophy products are in stock and will be shipped from Sun Devil Trophy production facility within
7 business days after we receive your order.
Orders placed before 12 noon Arizona Time will be processed the same day.
Orders after 12 noon will be processed the following business day.
Some non-stock or special order products will require additional time.
If you need Rush Service please Call Sun Devil Trophy and Awards 1-800-206-6323.
You may also check status online in your account.

We use FedEx Standard Ground Service

* Overnight – Priority

* Overnight – Standard

* 2 Day Air

* 3 Day Air

Delivery dates are guaranteed only for “typical business days”, which means Monday through Friday EXCEPT the following holidays: (New Year’s Day, Memorial Day, July 4th, Thanksgiving Day and the Day After Thanksgiving, Christmas Day and New Year’s Eve.)

We consider our guarantee met when we ship by a method that is guaranteed by FedEx to arrive by your delivery date. If the carrier is unable to complete the delivery due to business closure or other unforeseen events such as incorrect or incomplete address given by you, our customer.

You will receive email notification when your order is shipped with a Fed Ex Tracking Number for you to track your shipment. Clicking on the tracking number will direct you to FED EX web site.

Shipping and handling rates

Shipping and handling is calculated by weight and number of packages. This will vary according to the size and weight of your order, your shipping method and your location.

Delayed, lost or damaged goods

While we are not responsible for delays or damage caused by shipping companies, your satisfaction is our primary concern. If you have any problems, please contact us. We will do everything possible to correct the situation.

Returns

To return merchandise for refund or replacement, written permission must be obtained in advance. Engraved medals, plaques, crystal, acrylic and custom items cannot be returned. Returned merchandise is subject to a 30% restocking charge and an engraving fee, if applicable.

In the event that there is a problem with your order, please contact us immediately. We will do everything possible to correct the situation and ensure your satisfaction.

Questions

E-mail us at info @ sundeviltrophy.com or call our toll free number, 800-206-6323 Sun Devil Trophy & Awards business hours 8:30am-5pm AZT Monday through Friday. Our customer service representatives look forward to assisting you.

Rush Shipping & Production

Sun Devil Trophy offers Rush Service, including production and overnight air shipments. Please contact us if your order requires special attention. 1-800-206-6323 info @ sundeviltrophy.com

Shipping Problems

While we are not responsible for any delays or damage caused by shipping companies, your satisfaction is our primary concern. If you experience any shipping problems, please contact us. We will do everything possible to correct the issue