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FAQ

Answers...

  • How can I contact you?

    Click on the Contact Us link at the top of this page.

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  • How will I receive confirmation of my order?

    Immediately after you place your order online, Sun Devil Trophy will send you an email which confirms the details of your order.
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  • How will I know when my product is shipped?

    When your order is complete and shipped, Sun Devil Trophy will send you an email with information on how to obtain your tracking information. Check status HERE
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  • How & Where do I enter my engraving information?

    After selecting your awards, you will be prompted for your engraving information. You may “attach” a layout or logo by clicking “browse” and navigating to the location of this file on your personal computer. Don’t forget to click “upload” to transfer your file to our servers. Unless instructed, all text will be centered.
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  • What method of payment can I use online?

    Sun Devil Trophy, accepts Visa, MasterCard & American Express.
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  • Will my order & credit card information be safe over the Internet?

    Yes, we use a secure server for credit card processing SSL High Assurance For more information, please visit our Privacy Policy.
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  • How can I establish an open billing account with SDT?

    Please contact us by email or call us at 1-800-602-6323. Our staff will be happy to assist you.
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  • How much is sales tax?

    Sales tax is collected at the current rate of 7.95% for Arizona orders.
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  • How much does engraving cost?

    Engraving & Etching is included in the price of all products. Extra setup fees may apply for logos (if they are not in the proper format)
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  • How much engraving can I put on my award?

    The amount of engraving depends on the product. Each item has a maximum number of lines available. Twenty to twenty-five letters per line is suggested for most products. You may use a logo or artwork in place of one or more lines of engraving.
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  • May I be assured that the engraving is professional?

    Sun Devil Trophy uses the latest technologies and software on state-of-the-art equipment. Our Graphics Department and Engraving / Assembly Staff are some of the best in the business, and our primary objective is quality in every piece.
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  • May I see the engraving setup before you put it on the product?

    Yes. On the order form (under special instructions), you can request that a proof of the engraving layout be emailed to you for your approval. There is no charge for emailed proofs on orders of $100 or more. Your order will be shipped within 2 working days following your approval of the proof. If more than 2 proofs are required, additional charges may apply. Please note that this may delay your shipment as your order WILL NOT go into production until the customer has approved it.
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  • What if the engraving is spelled wrong?

    Because technology allows the transfer of your text directly into our engraving machines, we can guarantee that your order will arrive engraved exactly as you ordered. Please double-check the spelling of names before placing if there is an error please contact Sun Devil Trophy immediately 1-800-602-6323.

    We ask that you Check Re-Check & Triple Check the information. In the first 24 hours after placing your order, if you discover an error after your order is placed, you can correct it by opening your account and editing your order online. Check your status and if your status is OPEN you may edit your order.
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  • Where do I enter my engraving information?

    After selecting your awards, you will be prompted for your engraving information. You may “attach” a layout or logo by clicking “browse” and navigating to the location of this file on your personal computer. Don’t forget to click “upload” to transfer your file to our server. Unless instructed, all text will be centered. Shipping questions
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  • How long will my order take to process?

    Most of Sun Devil Trophy products are in stock and will be shipped from Sun Devil Trophy production facility 5-7 business days after we receive your order. Orders placed before 12 noon Arizona Time will be processed the same day. Orders after 12 noon will be processed the following business day. Some non-stock or special order products will require additional time. If you need Rush Service please Call Sun Devil Trophy and Awards 1-800-206-6323.
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  • Shipping Methods

    We use FED EX Standard Ground Service Other options are below (currently these options are not available, they will be implemented soon): * Overnight – Priority * Overnight – Standard * 2 Day Air * 3 Day Air We only accept Fed Ex for third party Billing Please note this, when placing your order. in (Special Instructions) There will be a $25 service charge for third party billing.
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  • When can I expect my order?

    Delivery dates are guaranteed only for “typical business days”, which means Monday through Friday EXCEPT the following holidays: (New Year’s Day, Memorial Day, July 4th, Thanksgiving Day and the Day After Thanksgiving, Christmas Day and New Year’s Eve.) We consider our guarantee met when we ship by a method that is guaranteed by FedEx to arrive by your delivery date. If the carrier is unable to complete the delivery due to business closure or other unforeseen events such as incorrect or incomplete address given by you, our customer.
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  • How will I be notified when my order is shipped?

    You will receive email notification when your order is shipped with a Fed Ex Tracking Number for you to track your shipment. Clicking on the tracking number will direct you to FED EX web site.
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  • Can I track my shipment?

    Yes, your email confirmation of your shipment will contain a tracking number. A Fed Ex Tracking Number will be provided on your Confirmation Shipped Email. Clicking on the tracking number will direct you to FED EX web site.
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  • How much is shipping and handling?

    Shipping and handling is calculated by weight and number of packages this will vary according to the size and weight of your order, your shipping method and your location.
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  • If I need my order sooner, do you have an express service?

    Yes, we offer express services, including rush services and overnight air shipments. Please email or call us at 1-800-602-6323 if your order requires special attention.
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  • How much is express shipping?

    Shipping and handling is calculated by weight and varies according to your order size. Shipping will be calculated before you submit your order and you will be given the option to choose various shipping methods.
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  • What if my order is delayed, lost or damaged when shipped?

    While we are not responsible for delays or damage caused by shipping companies, your satisfaction is our primary concern. If you have any problems, please contact us. We will do everything possible to correct the situation.
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  • Can I return items for a refund?

    To return merchandise for refund or replacement, written permission must be obtained in advance. Engraved medals, plaques, crystal, acrylic and custom items cannot be returned. Returned merchandise is subject to a 30% restocking charge and an engraving fee, if applicable.
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  • What if I receive a damaged or an incorrect order?

    In the event that there is a problem with your order, please contact us immediately. We will do everything possible to correct the situation and ensure your satisfaction.
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  • What is an unassembled trophy?

    "Unassembled" means a trophy has all of the components (parts) included in the shipment, but requires some assembly before presentation.
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  • Why do you offer certain items unassembled?

    In most cases it is to reduce costs. Some items are shipped unassembled to protect the products during shipment.
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  • Is the assembly difficult?

    No. We include an instruction sheet on trophy assembly with your order. Assembly of some items simply involves attaching the engraved plate to the trophy.
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  • What if I have a problem with my order?

    Please call 1-800-206-6323 or email us at sales@sundeviltrophy.com right away. Most of the problems are as simple as sending out a new engraved plate, rather than returning the entire trophy. If the problem is more significant than that, we will work with you to solve the problem.
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  • How do I send you my company logo? What format is the best?

    Your logo can be sent in a variety of formats. We prefer a PDF, JPG or CorelDraw File of the image. Note that any artwork submitted that is in color and/or includes gradients, halftones or shading WILL be altered to a monochrome format for our sandblasting, laser etching and diamond etching needs. Rest assured your overall appearance will be maintained, but our processes of branding objects limits us to one stage layout. If you are in doubt, just upload what you have and the Graphic Staff at Sun Devil Trophy will do the rest!
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  • What if I have more questions?

    E-mail us at info@sundeviltrophy.com or call our toll free number, 800-206-6323 Our office is open from 8:30am-5pm PST Monday through Friday. Our customer service representatives look forward to assisting you.
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