FAQ

How will I receive confirmation of my order?

Immediately after you place your order online, Sun Devil Trophy will send you an email which confirms the details of your order!

How will I know when my product is shipped?

When your order is complete and shipped, Sun Devil Trophy will send you an email with information on how to obtain your tracking information.

What shipping carriers do you use?

Our standard shipping method is UPS Ground. UPS also offers Next Day Air, 2nd Day Air and 3-day Select.

How much is shipping and handling?

Shipping and handling is calculated by weight and number of packages. S&H costs will vary according to the size and weight of your order, your shipping method and your location.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

What if my order is delayed, lost or damaged when shipped?

While we are not responsible for delays or damage caused by shipping companies, your satisfaction is our primary concern. If you have any problems, please contact us. We will do everything possible to correct the situation.

How can I establish an open billing account with SDT?

Please contact us by email or call us at 1-800-206-6323. Our staff will be happy to assist you.

How much is sales tax?

Sales tax is collected at the current rate of 8.1% for Arizona orders.

How much does engraving cost?

Engraving is included in the price of all products. Extra setup fees may apply for first-time set-ups and logos (if they are not in the proper format)

How much engraving can I put on my award?

The amount of engraving depends on the product. Each item has a maximum number of lines available. Twenty to twenty-five letters per line is suggested for most products. You may use a logo or artwork in place of one or more lines of engraving.

May I see the engraving setup before you put it on the product?

Yes. On the order form (under special instructions), you can request that a proof of the engraving layout be emailed to you for your approval. There is no charge for emailed proofs. Your order will be shipped within 3-5 working days following your approval of the proof. Please note that this may delay your shipment as your order WILL NOT go into production until the customer has approved it.

What if the engraving is spelled wrong?

Because technology allows the transfer of your text directly into our engraving machines, we can guarantee that your order will arrive engraved exactly as you ordered. Please double-check the spelling of names before placing if there is an error please contact Sun Devil Trophy immediately 480-990-8575. We ask that you re-Check the information. In the first 24 hours after placing your order, if you discover an error after your order is placed, you can email us corrections to awards@sundeviltrophy.com

How long will my order take to process?

Most of Sun Devil Trophy & Awards products are in stock and will be shipped from our production facility 3-5 business days after we receive your order. Some non-stock or special order products will require additional time. Rush Services are available. Please Call Sun Devil Trophy and Awards at 1-480-990-8575.

When can I expect my order?

Delivery dates are guaranteed only for “typical business days”, which means Monday through Friday EXCEPT the following holidays: (New Year’s Day, Memorial Day, July 4th, Thanksgiving Day and the Day After Thanksgiving, Christmas Day and New Year’s Eve.) We consider our guarantee met when we ship by a method that is guaranteed by UPS to arrive by your delivery date. If the carrier is unable to complete the delivery due to business closure or other unforeseen events such as incorrect or incomplete address given by you, our customer.

If I need my order sooner, do you have an express service?

Yes, we offer express services, including rush services and overnight air shipments. Please email or call us at 1-480-990-8575 if your order requires special attention.

What if I receive a damaged or an incorrect order?

In the event that there is a problem with your order, please contact us immediately. We will do everything possible to correct the situation and ensure your satisfaction.

How do I send you my company logo? What format is the best?

Your logo can be sent in a variety of formats. We prefer a PDF, JPG, AI, EPS or CorelDraw File of the image. Note that any artwork submitted that is in color and/or includes gradients, halftones or shading WILL be altered to a monochrome format for our sandblasting, laser engraving and diamond engraving needs. Rest assured your overall appearance will be maintained, but our processes of branding objects limits us to one stage layout. If you are in doubt, just upload what you have and the Graphics Dept at Sun Devil Trophy & Awards will do the rest!